Advisicon Return Policy

General Terms

All products sold by Advisicon are brand new and are manufactured to meet the highest industry standards. All prices and specifications are subject to change without notice. Products are shipped F.O.B. (Freight On Board) and become the sole property of the purchaser upon delivery to the specified shipping agent.  All order changes or cancellations should be reported prior to shipping and by phone at 1-866-362-3847. Email re: changes or cancellations are not accepted.

Shipping and Handling Times

All packages will be shipped within two (2) business days of receiving an order, unless Advisicon informs you otherwise. Because of the nature of the Internet, online ordering your purchase from Advisicon acknowledges that you have read and agree to these terms and conditions. All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders.

Shipping Damage

If you receive products showing signs of shipping damage, initiate a claim with the freight carrier immediately.

Wrong Order

If receive products you did not order, including wrong items or missing items, report these discrepancies to Advisicon within 24 hours of receiving your shipment.

Return Merchandise Authorization (RMA) Policy

All sales are considered final except for defective items, which may be returned for replacement only.  We can only accept unopened boxed software for return within ten (10) days of the purchase date. Defective merchandise may be exchanged for the same item.

All returned items may be subject to inspection by Advisicon. Upon inspection, non-defective items may be subject to a 15% restocking fee.  Advisicon reserves the right to replace defective products or to issue a refund if Advisicon so chooses. All refunds will be for the original value or the current market price, whichever is less. There will be no refund for shipping under any circumstances.

All returns require prior authorization and must be returned in the original packing with all disks, documentation, and a copy of original purchase invoice. To request a Return Merchandise Authorization, call 1-866-362-3847 between 10:00 AM and 4:00 PM, Monday through Friday, excluding holidays, request an RMA number, and clearly write the number on both the invoice copy enclosed with the returned merchandise and visibly on the return package. Please keep the RMA number and reference it when calling to check on the status of your return. Incomplete or unauthorized returns will be refused.

All returned products must be accompanied by a Return Merchandise Authorization (RMA) number. We do not accept returns without an RMA. To obtain an RMA, send us an email at rma@advisicon.com.

Please include the following information in your email.

• Full name of purchaser (i.e., name of buyer)
• Email address used to place order (i.e., johndoe@advisicon.com)
• Your order number
• Reason for return
• If the product is defective or damaged, please tell us if you want an exchange for the same product

Once you have an RMA, ship the product back to Advisicon. Make sure you enclose a copy of your invoice with the RMA number clearly written on it. You will need to cover the cost of shipping. Please use a shipping company that can track packages. We are not responsible for lost or stolen merchandise.

When your return has been received and processed, we will credit your account or ship you a new copy of your software. Any items marked "Back-ordered" are temporarily out of stock. We will ship them to you immediately when they are available.

What This Warranty Does Not Cover

This warranty does not cover: installation or service of product; conditions resulting from consumer mishandling such as improper maintenance or misuse, abuse, accident, or alteration; all plastic surfaces and all other exposed parts that are scratched or damaged due to normal use or misuse.

Limits and Exclusions

There are no expressed or implied warranties except as listed above. Advisicon shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use from this product or any associated equipment, cost of substitute equipment, downtime cost, loss of data, programs or business information, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory. All expressed and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty set forth above.

State and Provincial Law Rights

Some states and provincial laws do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, or the exclusion of warranty in certain situations, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary, from state to state and from province to province.

Out of Stock or Back-Ordered Items

If you order an item that is out-of-stock, we will email you when we expect that product to be available. Advisicon will not charge your credit card for back-ordered items until we ship your order. No additional shipping and handling charges will be added when your order ships. Products on back-order will be shipped using the shipping method you chose. If you would like to change your shipping method, please send email to shipping@advisicon.com before your order has shipped.